FAQs
Hear you'll find answers to some frequently asked questions about Youth Focus's community fundraising initiative and how you can get involved.
Questions about getting started
How do I register?
After you've registered you'll receive a registration email with login details for your online fundraising page.
Why do I need to register?
We will send you a document which authorises you to fundraise on behalf of Youth Focus which you may need to show donors, sponsors, suppliers and other event organisers.
We'll also be able to provide you with help and guidance as and when you need it to make sure your fundraiser is as successful as it can be.
Where does my fundraising money go?
Your support helps Youth Focus to:
- Support young people to access the help they need, when and where they need it
- Reduces the effect of mental health challenges on young people's lives
- Helps carers and families to better support young people
- Engages the communities we work in to be healthier
- Enables us to shape a more effective mental health system in WA
Thank you for showing you're there for young people, and fundraising for Youth Focus.
We do ask that you read our Fundraising Terms and Conditions, so that you can plan a successful fundraiser that makes a meaningful impact.
You should also consider the cost of your event in the context of your fundraising target – keeping costs as low as possible means that you’re maximising the funds that go to support our services. In general, we ask that your expenses to not exceed 40% of your total fundraising.
A great way to keep your costs down is to ask local businesses and your networks if they can donate venues, catering and prizes.
Please contact our Fundraising Team on 08 6266 4333 or via fundraise@youthfocus.com.au if you have any queries or concerns.
Our fundraising team are just a phone call away to help you plan your fundaiser and make sure it is successful and enjoyable as possible. However, we cannot actually undertake tasks for you.
If you have a query please call our Fundraising Team on 08 6266 4333 - we are only too happy to help and have a chat.
How can I promote my fundraiser?
Once you have created your fundraising page and have been in contact with the fundraising team, you will be able to start planning the promotion of your fundraiser.
Using social media is a great way to promote your event as you will have control over the images and updates you share, and will be able to engage with people directly making your messages personalised.
You can also approach your local media who may cover your fundraiser; however it is important to speak to a member of the fundraising team first.
How to use your fundraising dashboard
What is my fundraising dashboard?
Your online fundraising dashboard is your own page where you can easily manage your fundraising.
You can personalise your fundraising page with your own personal story and photos, as well as email out to your friends and family to ask for support and also thank your donors.
How do I upload photos to my fundraising page?
You can add or change photos by clicking on the 'Edit My Page' tab. Follow the prompts and ensure you save your changes.
Click the 'View' link above your fundraising information to see your changes.
How do I change my page name or personal message?
You can change your page name and personal message by clicking on the 'Edit My Page' tab. Follow the prompts and ensure you save your changes.
Click the 'View' link above your fundraising information to see your changes.
How do I ask people for donations?
You can email your networks directly from the fundraising dashboard by clicking on the 'Send Email' tab.
You can use the email template provided or write your own message to request donations.
I'm having technical difficulties with my fundraising page
Where do I find the URL for my online fundraising page?
You'll find this in your registration email. You can also try searching your name on the home page.
If you still can't find it please give our Fundraising Team a call on 08 6266 4333 or email us via fundraise@youthfocus.com.au and we can find it for you.
I have forgotten my username or password. What can I do?
My question hasn't been answered or I am still having technical difficulties. What can I do?
If you haven't found an answer to your question please call our Fundraising Team on 08 6266 4333 or send us an email to fundraise@youthfocus.com.au and we will happily troubleshoot with you.
Have a question?
Please reach out to the Fundraising Team at Youth Focus and we will happily help you get started with your fundraiser.